by stuartferster | Feb 25, 2021 | Blog, Business Resources, Customer Service, Entrepreneurship, Small Business, Stuart Ferster
Successful, veteran entrepreneurs understand that the key to establishing brand credibility and eventually building long-term customer relationships is understanding the customers’ pain points and providing them effective solutions affordably. In a 2018 study...
by stuartferster | Dec 21, 2020 | Blog, Customer Service, Entrepreneurship, Small Business, Stuart Ferster
Customer churn is a problem for most small businesses because it can affect the company’s overall growth. Even if you’re consistently attracting new consumers to your brand or products, your loss of past customers may counteract that progress. This is why...
by stuartferster | Jul 15, 2020 | Blog, Business Resources, Customer Service, Entrepreneurship, Small Business, Social Media, Stuart Ferster
By now, most business owners have understood the importance of having a social media presence. It’s one of the best methods to present your products/services to your audience and form relationships with them. However, there is still one hurdle that most...
by stuartferster | Feb 19, 2020 | Blog, Customer Service, Entrepreneurship, Small Business, Social Media, Stuart Ferster
As a business owner, it’s easy to view your company’s social media platforms solely as advertising and marketing. However, your presence on social media can do considerably more than promote your business; it can also serve to defuse potentially volatile...
