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Managing the Human Element in Business

Managing the Human Element in Business

by stuartferster | Aug 9, 2021 | Blog, Business Resources, Stuart Ferster

At the core of the excellent performance of any business, the human element is arguably the most essential asset. Human resources are the interface for all the other resources leading to the desired results. The human element also occurs in the form of customers and...
How to Identify Your Customer’s Pain Points & Improve Their Experiences

How to Identify Your Customer’s Pain Points & Improve Their Experiences

by stuartferster | Feb 25, 2021 | Blog, Business Resources, Customer Service, Entrepreneurship, Small Business, Stuart Ferster

Successful, veteran entrepreneurs understand that the key to establishing brand credibility and eventually building long-term customer relationships is understanding the customers’ pain points and providing them effective solutions affordably. In a 2018 study...
Turning Social Media Followers into Customers

Turning Social Media Followers into Customers

by stuartferster | Jul 15, 2020 | Blog, Business Resources, Customer Service, Entrepreneurship, Small Business, Social Media, Stuart Ferster

By now, most business owners have understood the importance of having a social media presence. It’s one of the best methods to present your products/services to your audience and form relationships with them. However, there is still one hurdle that most...

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